We are a small company and all of our shipping is handled by a third party. They have experience in this area and offer excellent rates which means we can fulfil your deliveries at low prices.
Please note: From 1 January 2021, EU customers may now be liable to pay Import VAT on orders (including shipping costs) over €22, plus Duties on orders over €150. These will typically be collected by your courier/postal service. Charges may vary depending on your EU country.
We are not responsible for delays, lost or damaged parcels in transit by Royal Mail or shipments or orders sent to incorrect, invalid addresses. In the event that a product is lost in transit please contact email@example.com with the subject line LOST ITEM within 30 days from dispatch. If we are notified after 30 days from dispatch we may not be able to help.
All Courier Shipping and UPS Tracked can be tracked
Occasionally orders may end up being returned to us for various reasons including unpaid duties or taxes, incorrect address, unclaimed at a post office, etc. If a package is returned or rejected, the customer will need to email firstname.lastname@example.org with the subject line LOST ITEM to arrange redelivery. The customer may also be asked to pay for any redelivery cost.